Privacy policy

Who are we?

We are a Quebec based company specializing in the design and repair of bridges, viaducts and various concrete structures that work in the field of civil engineering. To learn more about our services and products, please visit our website at https://concreate.ca. Constructions ConCreate Ltée is committed to protecting all personal information collected and used in the course of its activities.

Objectives of information collection

Our Privacy Policy details the standards for the collection, use, disclosure and retention of your personal information. It also sets out the measures we take to protect your personal information and guarantee your right of access to this information.

Personal information

Personal information is defined as any information or combination of information relating to a physical person and allowing their identification. However, the names of individuals as well as their professional contact information such as their title, address, telephone number and professional email address are not considered personal information.

Personal information must be protected regardless of its form or medium: written, graphic, audio, visual, computerized or other.

Contact form

Once you fill out a contact form on our website, we may collect the following information: name, postal address, and email address, CV and telephone number. This information is used to respond to your specific requests and to communicate with you regarding our services and job offers.

Consent

When we collect information about you, we first seek your written consent for the collection, use or disclosure of your information for the specified purposes. We will ask for your consent each time we use, disclose or collect your personal information, or if we change the purposes for which it was collected.

Our company undertakes to use the information provided only for the purposes for which it was collected and to retain it for the period necessary to carry out the requested service.

However, we may collect, use or disclose this information without your consent where permitted or required by law. In certain special circumstances, we may collect, use or disclose personal information without your notification or consent, for example when legal, medical or security reasons make it impossible or unlikely to obtain your consent, or when such information is necessary to investigate a possible breach of contract, prevent or detect fraud, or enforce the law.

Limits on collection, use and disclosure of personal information

The purposes of collecting information generally include confirming an individual's identity, creating an employee record, and complying with legal requirements (certain information required for tax purposes).

We restrict the collection, use and disclosure of your personal information for the purposes we have disclosed to you. Only authorized people have access to your personal information, and this, within the framework of the tasks assigned to them.

Conservation of information

We retain your personal information for as long as necessary for the purposes for which it was collected. In accordance with the law and our records retention policy, we are required to destroy this information. When we carry out destruction, we take the necessary measures to maintain their confidentiality and prevent unauthorized access during the process.

Accuracy

Personal information must be as accurate, complete and up-to-date as required for the purposes for which it is used. Personal information used on an ongoing basis, including that disclosed to third parties, is generally accurate and up-to-date unless otherwise noted.

We do not automatically update personal information unless necessary to fulfill the purposes for which it was collected. The level of accuracy, currency and completeness of the information depends on the information you provide during collection.

Responsibility

We are responsible for personal information in our possession or custody, including that which we entrust to third parties for processing. We require these third parties to adhere to strict privacy and security standards.

Our Privacy Officer oversees the privacy policy and processes and procedures related to the protection of personal information.

Our staff is informed and properly trained on our privacy policies and practices.

Security measures

We have implemented and continue to develop rigorous security measures to ensure the strict confidentiality of your personal information and protect it against loss, theft, unauthorized access, disclosure, copying, use or unauthorized modification.

These measures include organizational elements such as limiting access to what is strictly necessary, saving and archiving data via external systems, etc., as well as technological measures such as the use of passwords and encryption (frequent change of passwords, firewalls, etc.).

Access to personal information

Access to personal information about you is reserved for authorized personnel. The company ensures that these people are qualified to access this information and that this access is necessary in the context of their functions.

Request for access to information and modifications

You have the right to know whether we hold personal information about you and to view this information. You can also ask questions about how this information was collected, used and disclosed, and to whom. We will respond to your request within a reasonable time from the date we receive your written request, and a reasonable fee may apply.

In certain specific situations, we may refuse to provide the requested information. Exceptions to your right of access include cases where the information requested concerns other individuals, where disclosure is prohibited by law, where security or copyright reasons apply, where obtaining this information would be costly or privileged, or when it is linked to litigation.

If we have medical information about you, we may refuse to disclose it to you directly, preferring instead to provide it to a health care professional you designate. You can also request correction of your personal information so that it is accurate and complete. Any request for modification will be processed within a reasonable time.

To request access to your personal information or request changes, please contact the Privacy Officer at the following address:

Personal information protection manager
Francis Dextraze, vice-president
info@concreate.ca
514 335-0412

Complaints and questions

If you have any concerns about the protection of your personal information, you can contact the Privacy Officer at the address indicated above. Any complaints regarding the protection of personal information should be directed to the person responsible for the protection of personal information. We will investigate each complaint and take appropriate action, including changing our policies and practices if necessary.

Training and awareness

We promote best practices and respect for rights in terms of transparency and protection of personal information through different approaches:

  • Display of contact details of the person responsible for the protection of personal information
  • Raising awareness through various means such as information sessions, reminders during meetings, staff training, an action plan for the protection of personal information, etc.

Application

If you believe that our company has not complied with the principles set out in this policy, please contact the Privacy Officer. We will act quickly to identify and correct any problems. Please indicate “Privacy” in the subject of your message.

Policy update

This policy must be reviewed every three years and updated if there is a significant change in legislation or regulatory requirements.

Update :